Refund Policy
Refund Policy for Fixmarry.com Effective Date:[01/04/2025]Last Updated: [01/04/2025]
At Fixmarry.com, we want you to have the best experience finding your perfect match. While we do our best to provide high-quality matchmaking services, we understand that sometimes users may need to request a refund. Below, we explain when refunds are possible and how to request one easily.
1. When Can You Get a Refund?
We consider refunds in the following cases:
Accidental Duplicate Payment: If you were charged more than once for the same service.
Technical Issues: If a technical problem prevents you from accessing a paid service for an extended time.
Unauthorized Payments: If you notice a charge that you didn’t authorize and report it within 7 days.
2. Profile Completion for Best Results
To ensure you have the best experience, we encourage all users to complete their profiles fully. Refund requests may not be considered if:
Your profile doesn’t have a clear and recent photo.
You haven’t verified your email address.
Your phone number is not confirmed.
Your 'About Myself' section is missing or contains generic or automated content.
Fixmarry.com may decline refunds if your profile is incomplete or if you have already interacted with other members.
3. Situations Where Refunds Are Not Available
Refunds will not be issued in the following cases:
You Changed Your Mind: If you decide to stop using Fixmarry.com after making a purchase.
You Have Used the Service: If you have already accessed or used the paid service.
Violation of Terms: If your account was suspended due to violating our policies.
Dissatisfaction with Matches: We do our best to find matches, but we cannot guarantee compatibility. A lack of matches does not qualify for a refund.
4. How to Request a Refund
Follow these simple steps to request a refund:
Email us at support@Fixmarry.com within 7 days of the issue.
Provide details such as your payment receipt and transaction ID.
Briefly explain why you are requesting a refund.
Our team will review your request and respond within 5-7 business days.
5. How We Process Refunds
Approved refunds will be processed within 10-14 business days.
The refund will be issued to the same payment method used during purchase.
Processing times may vary depending on your bank or payment provider.
6. Subscription Cancellations
You can cancel your subscription at any time. However, canceling does not automatically entitle you to a refund unless your request meets the refund conditions mentioned above.
7. Reporting Misuse
Fixmarry.com is committed to creating a safe and respectful community. If you come across any misuse, harassment, fraudulent activity, or violations of our terms, please report it to us immediately.
How to Report:
Email: support@Fixmarry.com with details and relevant screenshots if available.
Our team will review and take necessary actions to ensure a secure environment for all users.
8. Updates to This Policy
Fixmarry.com may update this policy from time to time. Any changes will be posted on our website.
9. Need Help? Contact Us
If you have questions about refunds, please contact us:
Email: support@Fixmarry.comAddress: FLAT NO.513, 5TH FLOOR, Model House, Saibaba Temple Rd, Dwarakapuri, Punjagutta, Hyderabad, Telangana 500082Phone: 08985289854
By using Fixmarry.com, you agree to the terms in this Refund Policy.
A trusted matrimonial & matchmaking service, has always differentiated itself from other matrimonials through its innovation-led approach by redefining the way Indian brides and grooms meet for marriage.India’s No.1 Matchmaking and Matrimony Service, was founded with a simple objective - to help people find happiness.